A real phone system, running in the browser your team already has open
No desk phones, no PBX closet, no separate carrier bill. FieldOptimiz Call Center gives dispatch a live dialer, a queue that holds callers instead of losing them, and call flows that route by rule — with every call recorded and tied to the job it was about.
- Answer and place calls from any desk, any laptop, no hardware
- See every active, queued and missed call the moment it changes
- Recordings and call notes land on the customer record automatically
Every call the shop is handling, in one live view
The phone is still the weakest link in the shop
Calls ring on one cell phone, voicemail goes unchecked for hours, and nobody can say who talked to a customer or what was promised.
See the whole call floor without walking over to ask
Active calls, who's on them, how long they've held, and what's queued shows in real time. A manager can see a queue building before a customer hangs up frustrated, and step in or add a hand to answer.
- Active, queued and missed calls all on one live board
- Hold time and queue depth visible at a glance
- Jump into a queue as an extra hand during a rush
Route calls by the rules your shop actually runs on
Send emergency calls straight to whoever's on call, route sales calls to the front desk, and let after-hours calls go to voicemail transcription or the AI receptionist. Build the flow once and it runs the same way every time, day or night.
- Branch by time of day, caller history or the number dialed
- Hand off to voicemail, a ring group or the AI receptionist
- Change the flow yourself without a phone vendor ticket
What you get out of the box
Live in an afternoon, not a quarter
Set up your numbers and flows
Point your business numbers at call flows for hours, teams and priority callers.
Calls arrive and route
Inbound calls follow the flow — a person, a queue, voicemail or the AI receptionist.
Answer from anywhere
Whoever's available takes the call from a browser or the mobile app, with the customer record already up.
The call becomes a record
The recording, notes and outcome log against the customer, ready for the next person who picks up.
Built for the people doing the work
Part of the same platform, not a bolt-on
Call Center & Softphone shares the same customers, jobs and money records as everything else in FieldOptimiz, so nothing needs syncing.
Included in your FieldOptimiz plan
Call center features are included in the platform plans; calling minutes beyond plan allowances bill at published rates, with no separate phone contract to sign.
Quote, invoice and get paid.
Start freeEverything a field service business runs on.
Choose CoreAutomate the busywork and grow.
Choose ProRun several businesses with a real call center.
Choose ScaleManage, brand and resell businesses for clients.
Choose AgencyStop losing calls to a busy line and a missing history
Give the phone the same structure the rest of the job already has — queued, routed, recorded and logged.