AI & Analytics · AI Receptionist

The phone gets answered even when nobody's at the desk

AI Receptionist is a 24/7 phone and chat receptionist trained on your website, services and pricing. It answers calls in a natural voice, books directly onto your calendar, and captures every caller's details — nights, weekends and lunch breaks included.

Answers every call, day or night, without a hold queue
Learns your services and FAQs straight from your website
Books appointments onto your real calendar, not a message pad

Get started Book a demo

Incoming call · 9:42 PM

Hi, my water heater's leaking, can someone come tomorrow?

I can get that scheduled. Are you free between 9 and 11 AM, or 1 and 3 PM?

Morning works.

You're booked for 9-11 AM tomorrow. I've got your address as 88 Carrow St — is that right?

Booked on the calendar before the caller hangs up

Coverage

24/7, every call

Voice

Natural conversation

Outcome

Booked jobs, not messages

The problem

Every unanswered call is a job that calls the next company

Your team can't answer the phone while they're on a roof or driving between jobs, and most callers won't leave a voicemail — they'll just call someone else.

After-hours calls go nowhere

A burst pipe at 10 PM either goes to voicemail or rings out, and the caller moves to the next search result.

Emergency jobs lost to whoever answers first

Staff answering phones can't also work

Someone has to stop what they're doing to pick up, or a dedicated receptionist has to be scheduled and paid for hours the phone barely rings.

Either lost work or wasted payroll

Voicemail messages are a dead end

Half the details are missing, the caller has already tried two competitors by the time you call back, and the message might not even get heard until the next morning.

Slow follow-up kills conversion

Trained on your business

It answers like someone who actually works there

The receptionist is trained on your website, services, service area and pricing so it can answer real questions — not just take a message. It sounds like a natural conversation, not an automated system reading a script.

Learns your services, hours and service area automatically
Handles FAQs without escalating every call
Recognizes urgency and can prioritize emergency requests

What the receptionist can answer

Service area and pricing basics

Answered directly

Available appointment windows

Booked live

Complex quote or warranty question

Routed to team

Books the job

Every call ends with an outcome, not a note

Instead of taking a message, the receptionist checks live availability and books the appointment directly, and captures name, number, address and job details on every call — the same information a good human receptionist would get.

Books straight onto your real schedule, no double-entry
Captures caller details automatically on every call
The same receptionist covers your website chat too

Call handling

Call comes in

Answered instantly

Details captured

Appointment booked or routed to team

One record, one owner

Included

What you get out of the box

24/7 call answering

Every call gets picked up, day, night and weekends, with no hold queue.

Realistic voice

Natural conversation callers don't have to fight through like a phone tree.

Learns your business

Trained on your website, services and FAQs so answers are accurate.

Books appointments

Schedules straight onto your real calendar based on live availability.

Captures caller details

Name, number, address and job details logged automatically on every call.

Chat coverage too

The same receptionist answers website live chat, not just phone calls.

Emergency routing

Urgent requests can be flagged and routed to a live person immediately.

Call recordings and transcripts

Every call is logged so your team can review exactly what was said.

How it works

Live in an afternoon, not a quarter

Step 1

Connect your number

Route your existing business line or a new number to the receptionist.

Step 2

Train it on your business

It pulls services, hours and FAQs from your website and settings.

Step 3

Calls get answered live

Callers get a natural conversation instead of voicemail or a hold queue.

Step 4

Jobs land on your calendar

Bookings and caller details appear in your schedule and CRM automatically.

Who it is for

Built for the people doing the work

Owner-operators

Stop losing jobs to voicemail when you're up a ladder or on another call.

Small offices

Cover lunch, after-hours and busy periods without hiring another person.

Growing teams

Handle call volume spikes during storms or seasonal surges without dropping calls.

Connected

Part of the same platform, not a bolt-on

AI Receptionist shares the same customers, jobs and money records as everything else in FieldOptimiz, so nothing needs syncing.

Unified Inbox

Call summaries and captured details land in the same thread as texts and emails.

Call Center & Softphone

Hand off to a live agent instantly when a call needs a human.

Smart Schedule

Bookings made by the receptionist appear directly on your real calendar.

FieldOptimiz AI

Captured call details feed straight into your broader AI-assisted workflow.

Pricing

Included in your FieldOptimiz plan

The AI receptionist is available as part of your plan; call volume and included minutes scale with the tier you choose.

Free

No monthly fee

Quote, invoice and get paid.

Start free

Core

$99

/month

Everything a field service business runs on.

Choose Core

Questions teams ask first

Read the guide in the Help Centre

Never let a call go to voicemail again

Answer every call, book the job, and capture the details — even when your whole team is out in the field.

Start free Book a demo