Let happy jobs speak for themselves, automatically
Reviews & Reputation sends the review request the moment a job is marked done, catches unhappy customers before they post publicly, and puts every review from every platform in one dashboard so you're not hunting across five tabs.
- Requests go out right after job completion, while it's fresh
- Unhappy responses get routed to you privately first
- Every review, from every platform, in one place
Requests and outcomes tracked against the job that earned them
Good work doesn't turn into visible reviews on its own
Customers are happiest right after the job, and that's exactly the moment nobody asks them for a review. By the time someone remembers, the customer has moved on.
The request goes out while the job is still fresh
Completing a job can trigger a review request by text or email within minutes, timed to when the customer is most satisfied — not whenever someone remembers to send it manually.
- Timing and channel are configurable per service type
- Requests link directly to your Google review page
- Skips customers who already reviewed recently
Unhappy customers get a private channel first
Before a low rating goes public, the customer is asked privately how the visit went. A bad answer routes straight to you for a callback; a good one gets pointed to the public review link.
- Negative feedback triggers an internal alert, not a public post
- Response templates make follow-up fast
- Every review across platforms tracked in one dashboard
What you get out of the box
Live in an afternoon, not a quarter
Job completes
Marking a job done can trigger the review flow automatically.
Customer is asked privately
A quick sentiment check happens before any public review link is shown.
Good experiences go public
Satisfied customers are routed straight to your Google review page.
Problems come to you first
Unhappy responses alert your team so you can fix it before it's posted.
Built for the people doing the work
Part of the same platform, not a bolt-on
Reviews & Reputation shares the same customers, jobs and money records as everything else in FieldOptimiz, so nothing needs syncing.
Included in your FieldOptimiz plan
Automated review requests and monitoring are included in the platform; there's no separate reputation-management subscription to add.
Quote, invoice and get paid.
Start freeEverything a field service business runs on.
Choose CoreAutomate the busywork and grow.
Choose ProRun several businesses with a real call center.
Choose ScaleManage, brand and resell businesses for clients.
Choose AgencyTurn finished jobs into public proof
Ask every satisfied customer at the right moment, and catch the unhappy ones before they ever reach for a keyboard.